Returns & Exchanges
At SushiSushi, we prioritize the freshness and safety of our premium ingredients, offering a 14-day return window for non-perishable equipment and unopened pantry staples. Due to health regulations, please note that fresh, frozen, or temperature-sensitive food items cannot be returned once they have left our facility.
Verify Eligibility
Ensure your item is non-perishable, unopened, and in its original packaging; please have your order number ready for verification.
Contact Support
Email our customer service team with photos of the item and your receipt to receive a Return Merchandise Authorization (RMA) number.
Pack and Ship
Securely package your items with the RMA clearly marked on the outside and ship them back to our distribution center using a tracked service.
Receive Refund
Once our quality control team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing